Glovo’s partner teams run their operations in Palete.
- teams in a year
- 1 to 10
WorkspaceRun your team from one inbox.
Your team sees every conversation and steps in from their phone.
One inbox for every channel and every agent. A mobile app for the people in the field. And Ask Palete, to question your conversations in plain words.
Support desk · today
Example
- Open
- 46
- With the agent
- 37
- With your team
- 9
- Resolved today
- 312
Amine K.Where is my order?
Agent1 minSalma B.Refund for a damaged item
Your team3 minKevin O.Change my delivery address
Agent6 minFatou D.Payment taken twice
Your team9 minYassine M.Exchange for a size M
Agent14 min
What Workspace does
One inbox for every channel.
WhatsApp, Instagram, Messenger and TikTok conversations in one place, each marked "handled by agent" or "handled by your team".
Inbox · all channels
KarimCommande #4417 livrée ?
AgentSaraTaille M dispo en noir ?
Agent@amine.dzprix ?
AgentYassineJe veux un remboursement
Your team
The mobile app.
iOS and Android. Reps take over a conversation, call the customer with one tap, and get notified when the agent hands over.
Chats
AllMine4Needs attention2
- KB
Karim Benali20:25
Je veux annuler ma commande urgente
Needs attention - SR
Salma Rhazi20:12
Qualified lead · ready for a call
Your turn - YA
Youssef Amrani19:58
Merci, c’est réglé !
Resolved by agent - WK
Wanjiru Kamau19:40
Asante sana!
Resolved by agent
Ask Palete.Early access
Ask "how many leads came from Meta ads last week?" or "which customers tried to buy and didn't finish?" and get the answer with the conversations behind it. Export the list or save it as a segment.
Ask Palete · "who tried to buy and didn't finish?"
Strong matchAsked for the payment link, never paid
38Possible matchAsked the price twice, went quiet
61UnlikelyBrowsing questions only
112
Team performance.
A manager view of each team's volume, response times and resolution.
Teams · this week
1 min 40 s
median first response, all teams
Casa
Rabat
Tunis
Dakar
Replaces ten phones running WhatsApp Business, shared spreadsheets, and screenshots in group chats.
Our team builds it with yours, runs it, and improves it every month.
How we workWorkspace in production at our clients
The sales floor works only on qualified leads.
- people on the sales floor
- 70
Where Workspace runs and what it connects to
Channels
Systems
- Zoho
- Odoo
- HubSpot
- Salesforce
- Airtable
- Zendesk
- Google Sheets
- All integrations
Questions we hear from team leads
Can several teams share one number?
Yes. The teams share the same agent, and it hands each conversation over to the right person.
What does the mobile app do?
Take over conversations, call customers, receive handover notifications.
Who can see what?
Roles decide what each person sees and can do.
Can we export data?
Yes, conversations and contact lists, by filter.
See what an agent would handle for your team.
Book a demo with our team: thirty minutes to look at your channels and your volumes, and to show you agents running in production.