Sell
Close the lead while it’s still warm.
The AI agent platform for customer operations in Africa and the Middle East
Every customer, served like your best account.
Palete builds and runs AI agents that answer, sell, follow up and resolve on WhatsApp, Instagram, Messenger, TikTok and voice. In the languages your customers actually write, connected to the systems your team already uses.
Youssef
Customer · Rabat
0:12
« Salam, bghit nkhalless l’abonnement dyal had chhar, kifach ndir ? »
21:47
Bonsoir Youssef ! Votre abonnement de novembre est de 149 MAD. Voici votre lien de paiement.21:47
Abonnement novembre · 149 MAD
Paiement sécurisé
Secure payment link
Payer
21:47
CRM updated
Inbox
YoussefSubscription paid
OpenResolved by agent
Amine
Customer · Tunis
0:11
« Aslema, nheb nkhalles l’abonnement mta3 ha chhar, kifech na3mel ? »
21:47
Bonsoir Amine ! Votre abonnement de novembre est de 39 TND. Voici votre lien de paiement.21:47
Abonnement novembre · 39 TND
Paiement sécurisé
Secure payment link
Payer
21:47
CRM updated
Inbox
AmineSubscription paid
OpenResolved by agent
Moussa
Customer · Dakar
0:10
« Salaam aleekum, dama bëgg fey sama abonnement bu weer wii, naka laa koy defe ? »
21:47
Bonsoir Moussa ! Votre abonnement de novembre est de 5 000 FCFA. Voici votre lien de paiement.21:47
Abonnement novembre · 5 000 FCFA
Paiement sécurisé · Wave
Secure payment link
Payer
21:47
CRM updated
Inbox
MoussaSubscription paid
OpenResolved by agent
Aminata
Customer · Abidjan
0:10
« Bonsoir, je veux payer l’abonnement du mois, je fais comment ? »
21:47
Bonsoir Aminata ! Votre abonnement de novembre est de 5 000 FCFA. Voici votre lien de paiement.21:47
Abonnement novembre · 5 000 FCFA
Paiement sécurisé · Mobile Money
Secure payment link
Payer
21:47
CRM updated
Inbox
AminataSubscription paid
OpenResolved by agent
Brian
Customer · Nairobi
0:11
« Sasa, nataka kulipia subscription ya mwezi huu. Nitumie link tafadhali. »
21:47
Hi Brian, your November subscription is KSh 1,500. Here is your payment link.21:47
November subscription · KSh 1,500
Secure payment · M-Pesa
Secure payment link
Pay
21:47
CRM updated
Inbox
BrianSubscription paid
OpenResolved by agent
Abdullah
Customer · Riyadh
0:09
السلام عليكم، أبي أدفع اشتراك هالشهر، كيف أسويها؟
21:47
وعليكم السلام عبدالله، اشتراك شهر نوفمبر ١٤٩ ريال. هذا رابط الدفع.21:47
اشتراك نوفمبر · ١٤٩ ريال
دفع آمن
Secure payment link
ادفع
21:47
CRM updated
Inbox
AbdullahSubscription paid
OpenResolved by agent
Julie
Customer · Paris
0:10
« Bonsoir, je voudrais régler l’abonnement de ce mois, je fais comment ? »
21:47
Bonsoir Julie ! Votre abonnement de novembre est de 14,90 €. Voici votre lien de paiement.21:47
Abonnement novembre · 14,90 €
Paiement sécurisé
Secure payment link
Payer
21:47
CRM updated
Inbox
JulieSubscription paid
OpenResolved by agent
- of conversations resolved without a human
- 82%1
- conversations in 12 months
- 5M+
- countries in production
- 12
- agents live
- 60+
Running customer operations for
Five products. One platform. One team running it with you.
Serve
Answer every customer with their own data.
Engage
Reach every customer. Answer every reply.
Workspace
Run your team from one inbox.
Control
Know every answer is right.
How our clients run on Palete.
The right model for every step.
Each step of a conversation runs on the model that does it best, tested on your own conversations.
More on ControlExample conversation
Model
Understand a Darija voice note
« Salam, bghit nkhalless la commande dyali, fin wslat ? »
Local modelBest on Darija in our production data
Find the order in your system
Order API: #48213, out for delivery, 249 MAD to pay
Chosen by testBest score on API calls for this agent
Reply in French with a payment link
Bonjour ! Votre commande #48213 est en route. Voici le lien pour régler les 249 MAD.
Chosen by testBest score on French replies for this agent
Built for the way your customers really write.
Darija, Arabizi, Swahili, voice notes, photos of receipts. This is the real traffic on African and Middle Eastern WhatsApp lines, and our agents handle it in production.
500,000+ conversations in Moroccan and Tunisian Darija
See every channel
Darija voice note
Hamza
Customer · Casablanca
0:09
« Salam, fin wslat la commande dyali ? »
18:02
Salam Hamza ! La commande dyalek m3a livreur daba, ghadi twsel bin 18h30 w 19h.18:02
Arabizi
salma.rh
Instagram DM
slm, wach kayn chi promo 3la les formations had chhar ?22:15
Salam Salma ! Oui, -15 % sur toutes les formations jusqu’au 31 octobre. Je vous envoie le programme ?22:15
Swahili
Wanjiru
Customer · Nairobi
Habari, nimelipa lakini sijapokea uthibitisho wa oda yangu.10:31
Pole sana Wanjiru! Malipo yako yamepokelewa. Oda #48213 imethibitishwa na itafika kesho.10:31
24 of our 60+ agents running live, each described by the team it serves.
Delivery platform
Partner sales team, Morocco, Kenya · Live since January 2026
SellBefore the sale
Qualification of new partners
Checks that the restaurant or shop sits inside a delivery zone, collects the business details, legal document, decision-maker and menu, and hands qualified partners to sales.
- Delivery zone check
Pan-African tech school
Admissions, 8 countries · Live since April 2026
SellBefore the sale
Lead qualification into Zoho
Qualifies each prospect by goal and experience, recommends one course from the country's catalogue, answers intake and price questions, books a call or campus visit and tags the lead in the CRM.
- Zoho CRM
- Course catalogue
33% of conversations become qualified leads
Fintech
Merchant support, West Africa · Live since January 2026
ServeAfter the sale
Transaction support on Zendesk
Merchants ask where a transaction is, why it failed or how to get a refund. The agent checks the transaction, answers with the status and the timeline, and closes the ticket.
- Zendesk
- Transaction data
92% of tier-1 support handled by AI
Delivery platform
Partner communications team, Morocco · Live since February 2026
EngageAfter the sale
Replies to partner broadcasts
Reads every reply to the partner broadcast number, stays silent on noise, points support requests to the right line and alerts the team on churn, legal or fraud risk.
Fintech
Risk team, West Africa · Live since January 2026
ControlAfter the sale
Fraud and gaming detection
Checks transactions for fraud and gaming patterns and flags suspicious merchants to the risk team with the evidence attached.
- Transaction data
Fraud and gaming checks on 100% of transactions
Pan-African tech school
Sales follow-up, 8 countries · Live since April 2026
EngageThe sale
Follow-up of quiet applicants
When a lead stops replying, the agent comes back with what was already discussed and one clear next step.
- Zoho CRM
See what an agent would handle for your team.
Book a demo with our team: thirty minutes to look at your channels and your volumes, and to show you agents running in production.