- of partner requests handled without a human
- 82%
- partners covered
- 50k+
ServeAnswer every customer with their own data.
Every request resolved with the customer's own data, in their language.
Order status, balance, payout, performance, refund: the agent reads the customer's own account, answers precisely, takes the action, and hands over to your team with the full context when it should.
Merchant · Abidjan
Bonjour, mon versement d’hier n’est pas arrivé.
Read from your transaction system
- Transfer
- #TX-58214
- Amount
- 245 000 FCFA
- Status
- Validated
Bonjour ! Votre versement de 245 000 FCFA du 3 novembre est validé. Il arrive sur votre compte demain avant 10 h.
OpenResolved by agent
What Serve does
Reads the customer's own data.
Orders, balances, transactions, performance numbers, tickets, all through your systems. Answers are about that customer, never generic.
Partner #4821
Read from your systems
- Orders this week
- 142 (−12 %)
- Average rating
- 4.6
- Next payout
- Thursday
- Open tickets
- None
Account read
The same question ten times a day, answered on the spot.
Where is my transfer, when does my order arrive, why was I charged: the agent answers right away, with no ticket and no waiting. Disputes, compliance questions and anything unusual go straight to the right team, with the context ready.
Requests · this morning
Where is my transfer?Status read from your system
Resolved by agentWhen does my order arrive?Tracking checked
Resolved by agentDispute on a refundAbove your refund limit
Payments teamID document rejectedSensitive account action
ComplianceCourier never showed upIncident on a delivery
Logistics
Understands voice notes, photos and documents.
A voice note in Darija, a photo of a receipt, a screenshot of an error. The agent reads them and answers.
Rachid
Merchant · Fès
recu.jpg
16:02
0:07
« had l’paiement ma wselnich »
16:02
Merci Rachid, j’ai bien votre reçu. Le paiement de 320 MAD du 12 octobre est en cours, il arrive demain avant midi.16:03
Coaches, beyond answering.
For partners and merchants, the agent explains what changed in their numbers and what to fix next.
Snack Atlas
Restaurant partner · Agadir
Vos commandes ont baissé de 12 % cette semaine. Deux plats sont en rupture depuis mardi et vos clients les commandent souvent. Je les masque jusqu’au retour du stock ?10:15
ok vas-y10:21
Replaces forms that wait days, tier-1 queues, and the same ten questions answered by hand all day.
Our team builds it with yours, runs it, and improves it every month.
How we workServe in production at our clients
- of tier-1 support handled by AI
- 92%
- average resolution, down from several hours
- Under 3 min
Where Serve runs and what it connects to
Channels
Systems
- Zoho
- Odoo
- HubSpot
- Salesforce
- Airtable
- Zendesk
- Google Sheets
- All integrations
Questions we hear from heads of customer service
Will it replace our team?
The agent takes the repetitive volume and the off-hours; your team handles exceptions and relationships.
Do we need to change helpdesk?
No change needed. The agent works with Zendesk and your current tools, or with the Palete inbox.
What stays with our team?
You decide. By default: complaints, disputes, sensitive account actions and anything outside the rules.
How fast does it answer?
In seconds, day and night.
How do we know the answers are right?
Every version is tested before release and every conversation is scored. See Control.
Which languages?
Darija, Arabizi, French, English, Arabic and Swahili, including voice notes.
See what an agent would handle for your team.
Book a demo with our team: thirty minutes to look at your channels and your volumes, and to show you agents running in production.