Electronics retailer, Tunisia
Product, price, stock and order questions answered from the catalogue.
- products the agent can search and sell
- 11,000+
E-commerce & retail
Turn "c'est combien ?" into an order.
Shoppers ask the price, the stock, the delivery time to their city. The agent answers from your catalogue, recommends the right product, sends the link and follows the order after the sale.
Mehdi
Shopper · Sfax
c’est combien le PC HP avec livraison à Sfax ?21:30
Bonsoir Mehdi ! Le HP 250 G9 (i5, 16 Go) est à 1 899 TND, en stock. Livraison à Sfax en 48 h.21:30
HP 250 G9 · i5 · 16 Go
1 899 TND · en stock
Secure payment link
Commander
21:30
Sounds like your e-commerce team?
Buying questions unanswered at night.
The same order-status questions all day.
TikTok and Instagram comments that never become sales.
What the agent handles for online stores
- Product discovery from the catalogue
- Price, stock and delivery questions
- Order status
- Upsell and related products
- Comments turned into private conversations
- Follow-up of carts and quiet leads
Retailers already running on Palete
Phone retailer, Kenya
Quotes phones on weekly payment plans in the chat and hands ready buyers to telesales. Every sales and support call is summarised for the team.
E-commerce & retail use cases running live
Phone retailer
Telesales, Kenya · Live since May 2026
SellThe sale
Phone sales on weekly payment plans
Recommends a phone, quotes the weekly plan or the cash price, checks the delivery zone and hands buyers to telesales with their details ready. Switches to Swahili when the customer does.
- Google Sheets
- Delivery zone check
Electronics retailer
After-sales, Tunisia · Live since September 2026
ServeAfter the sale
Order tracking, refunds and after-sales
Customers send an order reference and get the status straight away. Refund requests and after-sales issues are qualified in the chat and handed to the right team.
- PrestaShop
Phone retailer
Sales and support calls, Kenya · Live
WorkspaceThe sale
Telesales call summaries
Each telesales call is transcribed, attributed speaker by speaker and summarised, so the next person on the lead knows exactly where the sale stands.
Electronics retailer
Online sales, Tunisia · Live since September 2026
SellThe sale
Product search, orders and lost baskets
Finds the right product in the catalogue, compares options and places the order in the chat. Follows up on abandoned baskets and visitor leads, and runs campaigns to past customers from the CRM.
- PrestaShop
- CRM
11,000+ products the agent can search and sell
Questions we hear from e-commerce managers
Does it read our live catalogue and stock?
Yes, through your platform or API.
Can it send product links and payment links?
Yes.
Does it work on TikTok and Instagram comments?
Yes. See the TikTok section of the Channels page.
See what an agent would handle for your team.
Book a demo with our team: thirty minutes to look at your channels and your volumes, and to show you agents running in production.