Live in 5 weeks. Better every month.
We sit with your operations team, write down the rules that live in your senior people's heads, and build the agent on our platform. Then we run it with you and improve it every month.
The pilot, week by week.
Week 1
Scoping
We sit with your support, sales and ops teams, map the real requests and the data available.
Weeks 2 to 3
Build
The agent is built on our platform, with model routing, integrations, rules and guardrails.
Week 4
Testing
50 synthetic customers built from your real conversations test it until it holds.
Week 5
Go-live
Your team steps in often at first, then less as the agent proves itself.
Every month
Improvement
This month's handovers become next month's knowledge and integrations.
What stays human.
You decide where the line is. The agent takes the volume inside your rules; your team keeps everything that needs judgement.
The agent handles
- The same questions, day and night
- Status, balances and tracking, read from your systems
- Qualification, bookings and payment links
- Follow-ups and the replies to your campaigns
- Refunds and changes within the limits you set
Your team handles
- Complaints and disputes
- Refunds above your limit
- Sensitive account actions: identity, closures, limits
- Legal and compliance questions
- Your key accounts
- Anything outside the rules, or where the agent isn’t sure
When the agent hands over, your team gets the whole conversation in the same thread and a notification on the mobile app, so the customer never repeats themselves. You set the limits and change them whenever you want.
Every month, the agent handles more on its own.
Every version tested, every conversation scored. Quality rose from 75% to 92% across 8 releases on one client agent.
Every step runs on the model that does it best, every version is tested before release, and every conversation is scored against your rules.
More on Control2 Month 1 and month 5 measured in production; the line between them shows the trend.
An engineer on your account.
A named engineer from our team works with yours from the first workshop. They scope the agent, build it, take it live and keep improving it, and you can reach them for anything, any week.
What the offer includes
- Discovery with your team, build, testing and go-live
- Weekly improvements by our engineers
- Every conversation scored against your rules
- AI models and hosting
- The workspace and mobile app, with unlimited seats
- Support, and you own everything we build
See what an agent would handle for your team.
Book a demo with our team: thirty minutes to look at your channels and your volumes, and to show you agents running in production.