The companies that run their customer operations on Palete.

See the 24 agents in production
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Customer stories

  • Glovo

    Delivery & marketplaces

    82%

    of partner requests handled without a human

    Read the story
  • GOMYCODE

    Education

    33%

    of conversations become qualified leads

    Read the story
  • Hub2

    Fintech & payments

    92%

    of tier-1 support handled by AI

    Read the story
  • Moringa

    Education

    90%

    of support tickets resolved without escalation

    Read the story

Agents in production

Here are 24 of our 60+ agents. Each card names the team it serves, with its industry, region, channels and tools.

24 shown

Delivery platform

Partner support team, Morocco · Live since October 2025

ServeAfter the sale

Account management for restaurant partners

Answers partners' app and account questions, coaches them on cancellations, prep time and uptime with their own numbers, chases missing documents and hands the rest to their account manager.

  • Knowledge base

82% of partner requests handled without a human

Pan-African tech school

Admissions, 8 countries · Live since April 2026

SellBefore the sale

Lead qualification into Zoho

Qualifies each prospect by goal and experience, recommends one course from the country's catalogue, answers intake and price questions, books a call or campus visit and tags the lead in the CRM.

  • Zoho CRM
  • Course catalogue

33% of conversations become qualified leads

Fintech

Merchant support, West Africa · Live since January 2026

ServeAfter the sale

Transaction support on Zendesk

Merchants ask where a transaction is, why it failed or how to get a refund. The agent checks the transaction, answers with the status and the timeline, and closes the ticket.

  • Zendesk
  • Transaction data

92% of tier-1 support handled by AI

Phone retailer

Telesales, Kenya · Live since May 2026

SellThe sale

Phone sales on weekly payment plans

Recommends a phone, quotes the weekly plan or the cash price, checks the delivery zone and hands buyers to telesales with their details ready. Switches to Swahili when the customer does.

  • Google Sheets
  • Delivery zone check

Business messaging provider

Sales team, West Africa · Live since June 2026

WorkspaceThe sale

A CRM copilot for the sales team

Sales reps send their meeting notes by message. The agent finds the right lead or opportunity in Odoo, fills the fields, adds the note and avoids duplicates.

  • Odoo

50+ sales reps keeping one clean CRM

Delivery platform

Key accounts team, Morocco · Live since May 2026

ServeAfter the sale

Key account management

The same account manager, tuned for the largest restaurant groups, with a French and Darija mix that matches how these partners write.

  • Knowledge base

Tech school

Admissions, Kenya · Live since April 2026

SellBefore the sale

Admissions, from first question to application

Recommends the right course from the learner's goal and background, explains what they will build, and sends the course's application link with the next intake date.

  • Knowledge base
  • Google Sheets

55% of leads qualified automatically

Market data platform

Investor support, Morocco · Live since October 2026

ServeBefore the sale

Stock market answers on WhatsApp

Investors ask about listed companies: prices, financials, ratios, dividends, shareholders and peer comparisons. Answers come from the client's own market database, in French, English or Darija, and never include buy or sell advice.

  • Client database

Electronics retailer

After-sales, Tunisia · Live since September 2026

ServeAfter the sale

Order tracking, refunds and after-sales

Customers send an order reference and get the status straight away. Refund requests and after-sales issues are qualified in the chat and handed to the right team.

  • PrestaShop

Business messaging provider

Merchant onboarding, West Africa · Live since June 2026

SellBefore the sale

Qualification and onboarding of small businesses

Qualifies small businesses that get in touch, answers their product questions, writes the lead into Odoo and walks them through getting started.

  • Odoo
  • Knowledge base

Delivery platform

Shops and specialities team, Morocco · Live since July 2026

ServeAfter the sale

Account management for shops and specialty stores

Catalogue updates from a shared template, new store openings, bank detail changes and out-of-stock replacements, handled in the chat. Replies by voice note when the shop owner prefers it.

  • Knowledge base

Language school

Admissions, Tunisia · Live since March 2026

SellBefore the sale

Qualification and level-test booking

Qualifies adult learners on motivation, location and timing, answers objections, and books a free level test at the nearest centre or online.

  • Knowledge base
  • Location lookup

Fintech

Merchant onboarding, West Africa · Live since January 2026

ServeAfter the sale

Small merchant onboarding and support

Takes small merchants through business verification, technical integration and go-live, then answers their cash operations questions on WhatsApp and email.

  • Knowledge base

Phone retailer

Sales and support calls, Kenya · Live

WorkspaceThe sale

Telesales call summaries

Each telesales call is transcribed, attributed speaker by speaker and summarised, so the next person on the lead knows exactly where the sale stands.

Delivery platform

Partner sales team, Morocco, Kenya · Live since January 2026

SellBefore the sale

Qualification of new partners

Checks that the restaurant or shop sits inside a delivery zone, collects the business details, legal document, decision-maker and menu, and hands qualified partners to sales.

  • Delivery zone check

Pan-African tech school

Sales follow-up, 8 countries · Live since April 2026

EngageThe sale

Follow-up of quiet applicants

When a lead stops replying, the agent comes back with what was already discussed and one clear next step.

  • Zoho CRM

Fintech

Operations team, West Africa · Live since January 2026

ControlAfter the sale

Failed-transaction monitoring

Reads the logs of every failed transaction, groups them by cause and alerts the operations team on Slack and email when a pattern appears.

  • Kibana
  • Slack

Electronics retailer

Online sales, Tunisia · Live since September 2026

SellThe sale

Product search, orders and lost baskets

Finds the right product in the catalogue, compares options and places the order in the chat. Follows up on abandoned baskets and visitor leads, and runs campaigns to past customers from the CRM.

  • PrestaShop
  • CRM

11,000+ products the agent can search and sell

Delivery platform

Partner communications team, Morocco · Live since February 2026

EngageAfter the sale

Replies to partner broadcasts

Reads every reply to the partner broadcast number, stays silent on noise, points support requests to the right line and alerts the team on churn, legal or fraud risk.

Tech school

Student support, Kenya · Live since April 2026

ServeAfter the sale

Student support

Current students ask about deferrals, certificates, platform access or fees. The agent answers with the right contact and escalates only what is not covered.

  • Knowledge base

90% of support tickets resolved without escalation

Fintech

Risk team, West Africa · Live since January 2026

ControlAfter the sale

Fraud and gaming detection

Checks transactions for fraud and gaming patterns and flags suspicious merchants to the risk team with the evidence attached.

  • Transaction data

Fraud and gaming checks on 100% of transactions

Delivery platform

Courier safety team, Morocco · Live since March 2026

ServeAfter the sale

Road-safety reports from the public

Anyone can report a courier's behaviour on the road. The agent collects what happened, where, when, the bag number and any photo, and sends injury cases to emergency numbers first.

Bac preparation platform

Online subscriptions, Tunisia · Live

SellThe sale

Self-serve subscriptions to Bac preparation

High-school students and their parents pick the right Bac preparation plan and subscribe in the chat, all the way to payment, with no call needed. A different tone from the adult courses, built for students and families.

  • Payment

Tech school

Admissions and support calls, Kenya · Live since April 2026

WorkspaceThe sale

Call summaries for admissions and support

Every call with a learner is summarised, with who said what, so the team sees where sales and support conversations go well and where they can improve.

Want one of these running for your customers? Most go live in 5 weeks or less.

See what an agent would handle for your team.

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