Brian
Student · Nairobi
Hi, when is the next session for the data science module?19:20
Hi Brian! The next data science session is on Thursday at 6pm. I have added the joining link to your student portal.19:20
A prospective student asks on Instagram about fees and the next intake, late at night. The agent answers, qualifies them and routes them to admissions.
amina.w
Instagram DM · 23:48
how much is the software engineering course and when does it start?23:48
Hi Amina! The next intake starts in January, with full-time and part-time options. Which one suits you better?23:48
Before
After
Student or lead writes
On WhatsApp or Instagram.
Message is routed
To the support agent or the qualification agent.
Answered, qualified or escalated
Admissions and support teams get what needs them.
Students get answers without waiting for a person.
More than half of leads reach admissions already qualified.
Every message gets a reply in under a minute.
Systems used
Moringa
Admissions, Kenya · Live since April 2026
Recommends the right course from the learner's goal and background, explains what they will build, and sends the course's application link with the next intake date.
Moringa
Student support, Kenya · Live since April 2026
Current students ask about deferrals, certificates, platform access or fees. The agent answers with the right contact and escalates only what is not covered.
Moringa
Admissions and support calls, Kenya · Live since April 2026
Every call with a learner is summarised, with who said what, so the team sees where sales and support conversations go well and where they can improve.
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