One agent on every channel, connected to the systems you already run.
The same agent, the same rules and the same knowledge on WhatsApp, Instagram, Messenger, TikTok and voice. Your team sees every conversation in one inbox.
WhatsApp, where your customers already buy, pay and ask.
- Answers text, voice notes, photos and documents
- Sends payment links and order status
- Approved templates and broadcasts, with every reply answered
- Click-to-WhatsApp ads land in a qualifying conversation
- Follow-ups inside and outside the 24-hour window
- Hands over to your team in the same thread
500,000+ conversations in Moroccan and Tunisian Darija.
Imane
Customer · Marrakech
« bghit nkhless la facture dyal had chhar »
Bonsoir Imane ! Votre facture d’octobre est de 249 MAD. Voici le lien de paiement.20:31
Facture octobre · 249 MAD
Paiement sécurisé
Secure payment link
Payer
Instagram and Messenger, where customers find you and ask.
- DMs from ads, posts and stories answered in seconds
- Comments on posts and ads turned into private conversations
- Story replies and mentions handled
- Click-to-DM ads qualified into the CRM
- The same agent and knowledge as on WhatsApp
Inbound leads qualified for schools in 8 countries.
ines.dev
Story reply
c’est quand la prochaine rentrée ?21:40
Bonsoir Inès ! La prochaine rentrée est le 6 janvier, en soir ou en week-end. Vous êtes dans quelle ville ?21:40
TikTok, where one video brings hundreds of questions.
- Comments under videos and ads continued in DM
- Product and price questions answered from the catalogue
- Buyers qualified and written to the CRM, tagged TikTok
- Spikes handled when a video takes off
@sneakers.casa
Comment → DM
@yassine.mprix ?
Continued in DM
Salut Yassine ! 1 290 MAD, livraison en 48 h. Tu fais quelle pointure ?20:15
A day on your TikTok.
A post goes live and dozens of people comment "prix ?".
What the agent doesThe agent follows up with each of them with the price and the link.
A buyer asks in Darija if you deliver to Fès.
What the agent doesThe agent answers from your delivery rules, in Darija.
The video takes off and hundreds of DMs arrive in an hour.
What the agent doesEvery DM gets an answer in seconds; serious buyers are flagged for your sales team.
A customer wants to talk to someone about an order.
What the agent doesThe agent hands it to your team with the full conversation, ready for the morning.
Times and volumes are illustrative.
Voice, because many customers speak more than they type.
- Voice notes understood in Darija, French, Arabic, English and Swahili
- Replies by voice note when the customer prefers
- Every sales and support call summarised speaker by speaker for the team
- WhatsApp calls answered by the agent
Call summaries live for a tech school and a phone retailer in Kenya.
Email, the same agent in your support inbox.
- Reads every incoming email in your support inbox
- Answers with the customer’s own data
- Sorts and routes each email to the right team or address
- Summarises long threads and tags them
- Hands over with the context ready
Merchant onboarding and support for a fintech in West Africa, on WhatsApp and email.
Each step of a conversation runs on the model that performs best for that task, tested on your own conversations.
More on ControlQuestions we hear from brand and growth teams
Does the agent reply publicly to comments?
Yes. It replies under the comment, then continues in a private message when the conversation needs details such as the price or a link.
Which languages?
Darija, Arabizi, French, English, Arabic and Swahili.
How long until we go live?
Live in 5 weeks or less.
How is it priced?
A launch price per agent, then a monthly fee. Get your quote in two minutes on the Pricing page.
Connected to the systems your team already runs.
The agent reads what it needs from your systems and writes the result back: a lead in the CRM, a ticket in the helpdesk, a row in your sheet. 60 tools are already connected, so most of what you need exists on day one.
What happens between a message and a reply.
Message in
Text, voice note, photo or document, on any channel.
Understanding
Language, intent and the details the customer gave.
Knowledge
Your rules, policies, catalogue and FAQ.
API calls
Reads the order, the balance, the account.
Decision
Answer, act, or hand over to your team.
CRM write
The lead, ticket or row is updated.
Reply
In the customer's language, on the same channel.
CRM
- Zoho
- Odoo
- HubSpot
- Salesforce
- Airtable
A qualified lead created in Zoho with tags and an owner.
Helpdesk
- Zendesk
A tier-1 ticket in Zendesk enriched, classified and resolved, or prepared for a person.
Commerce
- PrestaShop
- Your catalogue, through its API
A product found among 11,000+ references, with its price and stock.
Payments
- Payment links
- Card payments
- Stripe
- pawaPay
- M-Pesa
- Orange Money
- Wave
A payment link sent in the conversation, and the payment confirmed back to the customer.
Data
- Google Sheets
An incident report written to Google Sheets with its location and photos.
Operations and alerts
- Slack
- Kibana
Failed transactions grouped by cause in Kibana, with an alert to the operations team in Slack.
Your own systems
- Any system with an API
If your system has an API, we connect it as part of the build.
Health alerts
When an integration breaks, your team and ours are alerted before customers notice.
Read-only by default
The agent writes only where you decide.
See what an agent would handle for your team.
Book a demo with our team: thirty minutes to look at your channels and your volumes, and to show you agents running in production.