Glovo HQ is rolling it out in Kenya, Uganda and Côte d'Ivoire.
- of partner requests handled without a human
- 82%
- partners covered
- 50k+
- teams in a year
- 1 to 10
Delivery & marketplaces
Give every partner the account manager only your top partners had.
Restaurants, shops, merchants and couriers need answers about onboarding, orders, payouts and performance. The agent gives each one their own numbers, explains what changed, coaches them and wins back the ones going quiet, so your account managers focus on the partners that need a person.
Hassan
Restaurateur · Marrakech
0:06
« Salam, bghit nzid restaurant dyali f l’application, kifach ? »
11:02
Bienvenue ! Votre adresse à Guéliz est bien dans notre zone de livraison. Envoyez-moi votre registre de commerce et une photo de votre menu.11:02
registre-commerce.jpg
11:06
menu.jpg
11:06
Zone checkedDocuments receivedQualified, sent to the sales team
Sounds like your partner operations team?
100 account managers for tens of thousands of partners.
Partners who only get a form.
Churn nobody sees coming.
Campaigns whose replies nobody reads.
What the agent handles for marketplaces
- Onboarding of new partners and merchants
- Orders, payouts and performance, with each partner’s own numbers
- Courier support and incident reports
- Account management for key and long-tail partners
- Campaigns with every reply handled
- Win-back of partners going quiet
Marketplaces already running on Palete
Delivery & marketplaces use cases running live
Delivery platform
Partner support team, Morocco · Live since October 2025
ServeAfter the sale
Account management for restaurant partners
Answers partners' app and account questions, coaches them on cancellations, prep time and uptime with their own numbers, chases missing documents and hands the rest to their account manager.
- Knowledge base
82% of partner requests handled without a human
Delivery platform
Key accounts team, Morocco · Live since May 2026
ServeAfter the sale
Key account management
The same account manager, tuned for the largest restaurant groups, with a French and Darija mix that matches how these partners write.
- Knowledge base
Delivery platform
Shops and specialities team, Morocco · Live since July 2026
ServeAfter the sale
Account management for shops and specialty stores
Catalogue updates from a shared template, new store openings, bank detail changes and out-of-stock replacements, handled in the chat. Replies by voice note when the shop owner prefers it.
- Knowledge base
Questions we hear from partner operations leads
Can each partner see their own performance?
Yes, the agent reads it from your systems.
Does it work across countries and languages?
Yes, Glovo runs it in several countries.
What about voice notes?
The agent understands them, including Darija.
See what an agent would handle for your team.
Book a demo with our team: thirty minutes to look at your channels and your volumes, and to show you agents running in production.