- of tier-1 support handled by AI
- 92%
- average resolution, down from several hours
- Under 3 min
- of transactions checked for fraud and gaming
- 100%
Fintech & payments
Transfers, refunds and merchant questions answered inside your controls.
The agent checks transaction status, explains delays and refunds, supports merchants, and hands anything sensitive to your team with the context ready. When data cannot leave the country, it runs on your infrastructure.
Boutique Awa
Merchant · Abidjan
Bonjour, mon versement d’hier n’est toujours pas arrivé. Vous pouvez vérifier ?09:14
Bonjour Awa. Votre versement de 185 000 FCFA du 23 octobre est validé et en cours chez l’opérateur. Il arrive aujourd’hui avant 15 h.09:14
Transaction checkedResolved by agent
Sounds like your support and compliance teams?
Tickets on transaction status, refunds and payment delays.
Merchants stuck before going live.
Compliance reviewing transactions by hand.
What the agent handles for fintechs
- Transaction status and delays
- Refunds and disputes intake
- Merchant support
- Fraud and gaming detection
- Operations monitoring
Fintechs already running on Palete
Financial institution, Côte d’Ivoire
On-premise deployment in production at a financial institution in Côte d'Ivoire.
Fintech & payments use cases running live
Fintech
Merchant support, West Africa · Live since January 2026
ServeAfter the sale
Transaction support on Zendesk
Merchants ask where a transaction is, why it failed or how to get a refund. The agent checks the transaction, answers with the status and the timeline, and closes the ticket.
- Zendesk
- Transaction data
92% of tier-1 support handled by AI
Market data platform
Investor support, Morocco · Live since October 2026
ServeBefore the sale
Stock market answers on WhatsApp
Investors ask about listed companies: prices, financials, ratios, dividends, shareholders and peer comparisons. Answers come from the client's own market database, in French, English or Darija, and never include buy or sell advice.
- Client database
Fintech
Merchant onboarding, West Africa · Live since January 2026
ServeAfter the sale
Small merchant onboarding and support
Takes small merchants through business verification, technical integration and go-live, then answers their cash operations questions on WhatsApp and email.
- Knowledge base
Fintech
Operations team, West Africa · Live since January 2026
ControlAfter the sale
Failed-transaction monitoring
Reads the logs of every failed transaction, groups them by cause and alerts the operations team on Slack and email when a pattern appears.
- Kibana
- Slack
Questions we hear from compliance teams
Where is customer data hosted?
Cloud by default, or your own infrastructure.
Is every answer traceable?
Yes, linked to the agent version and sources.
How are sensitive actions handled?
They go to your team with the full context.
See what an agent would handle for your team.
Book a demo with our team: thirty minutes to look at your channels and your volumes, and to show you agents running in production.